6808 220th ST SW Suite 203 Mountlake Terrace, WA 98043 425.776.1056
6808 220th ST SW Suite 203Mountlake Terrace, WA 98043425.776.1056 

Frequently Asked Questions

In this section we provide answers to the most commonly asked questions about massage therapy. We hope you enjoy the information and share it with others. If you do not find what you are looking for, don't hesitate to get in touch.

What should I know before my first appointment?

As a first time client you should arrive to your appointment 10 to 15 minutes
early to complete new patient paperwork as well as discuss your first visit
with your therapist. Arriving late to your appointment will in some cases
reduce your service time as to not interfere with the following client. If you
are using a coupon or gift certificate please inform the office upon scheduling
as well as remember to bring it with you for your visit.

Does my health insurance cover massage therapy treatments?

We take most insurance plans including Regence, Premera, Aetna, Cigna and others.  We are unable to bill Medicare.  If you have any questions about whether your health insurance covers the costs of your treatments, call your insurance customer service number to get specifics on co-pay, deductible and co-insurance amounts.  We are able to look up insurance information online but that is not a guarantee of coverage.


Should I and am I allowed to leave gratuity?


Gratuity is welcomed and accepted in the form of cash, check (directly to your therapist) or included in a credit card transaction.  We are not able to do a tip only charge on a credit card.  The recommend gratuity  for massage services is 15-20% of the regular price of the service. However, the gratuity you leave is purely based on the satisfaction you received.


What happens if I miss or can't make my scheduled appointment?


Cancellation notice is required 24 hour prior to your treatment time.  24 hours allows us to make your time slot available to another client in need of treatment.  If notice is not given, there will be a $50.00 charge to your account.  We are unable to bill your insurance for cancellation fees.  Please feel free to cancel online if the proper 24 hours notice is given.  You may also call to cancel, if the administrative staff is unavailable please feel free to leave a message as we have a date/time stamp to know your notice was given.  It is solely your responsibility. 



What is the difference between a Therapeutic Massage and a Relaxation Massage?


Therapeutic Massage is for clients who are experiencing Chronic or Temporary Pain, Have a Decreased Range of Motion, or are Seeking Therapy for an Injury or other condition.  Although, relaxation is indeed one of the benefits, of a Therapeutic Massage Session, these sessions differ greatly from a typical Relaxation Massage.


Relaxation/Spa Massage - uses classic Swedish massage techniques. The massage therapist will use light to medium pressure, depending on the client’s preference, and the intent of the session is to help the client relax.

Therapeutic Massage Sessions - are set up quite differently from a Relaxation/Spa massage. This focused session is anything but "textbook" using advanced techniques, to seek out and treat the cause of the pain. A Therapeutic Massage session may involve more Client-Therapist interaction to determine and address individual goals and concerns, and acknowledge body awareness. Therapeutic or Clinical Massage Practitioners will often see a client more frequently for the first few months. 


Therapeutic Massage Treatments can relieve chronic & temporary pain related to:


Stress & Tension
Daily or Chronic Fatigue
Sports Injuries
Repetitive Stress or Strain Injuries (Such as Carpal Tunnel Syndrome or Tennis elbow)


North Star Place - Suite 203 - Floor 2

Hours of Operation:


9a - 9p (Sun - Sat)


All therapists have individual availability.


Front Desk:


10a - 6:30p (Sun - Sat)


New to massage?

Questions about your first appointment or if your insurance will cover the cost? Find more information below.


Frequently Asked Questions

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